Keybit Client Portal Compliance
Payments and refunds
How online and offline payments are handled for client portal invoices.
Online card payments
Online card payments are initiated from the portal and completed through Keybit Payments (`pay.keybit.co.uk`).
Stripe acts as payment processor for card handling and authorisation.
Payment confirmation
Invoices are treated as paid after confirmed payment events are received and reconciled by the central billing service.
Bank transfer route
Where offered, bank transfer is an exception/manual path and may require administrative confirmation before invoice status changes.
Refunds and adjustments
Refund eligibility depends on service stage and contract terms. Contact info@keybit.co.uk with the invoice reference to request review.
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